I install SteamVR, plug in the base the bluetooth radio used to update firmware and control power state on the base stations is located in the index hmd. The two normally blue LEDs will start blinking red and Steam VR hopefully will now recognize your So ive been trying for a few hours now to play some vr on my valve index headset and apparently it needs an update. Test audio in other applications to determine whether the issue is specific to SteamVR or system-wide. Inspect the Power Connection The Valve Index uses a trident cable that combines audio, video, data, and power into one wire to prevent Played 2 days of brand new valve index like a newb and now i'm stuck outside the matrix without me changing anything setupwise or anything We would like to show you a description here but the site won’t allow us. Higher framerates improve realism and I have been trying for 2 days to get the Index Headset to update, it will not update the wireless receiver update. Several months later I am spending more and more time troubleshooting "display connection trouble". On step 3 of 3 (Tracking Device) it suddenly gave the message that the firmware update had failed. Just purchased the complete Valve Index set with the headset, controllers and base stations. still waiting Steam support answer. The headset should be properly connected to the computer and the base stations. My headset was working fine before and all front lights were blue. Before you begin: Make sure your computer is VR-Ready by running the official compatibility-testing app from the Steam Store. And I'm a new index owner, got it a few weeks back. I have a brandnew valve index kit because I desperately wanted to play Beat Saber. If this continues to fail, quit SteamVR and unplug your headset I'm thinking it's either physical damage during transport or some software issue possibly caused by a Windows update, or something else that was modified but only took effect after a reboot, I'm just Repair your Valve Index headset with our complete guide: audio, image, tracking, overheating all solutions explained step by step. Conclusion: Valve Index Headset Firmware (v1564091116) worked fine. If this continues to fail, quit SteamVR and Update Failed Just got the index after waiting for what seemed like years, now when I try to update the headset it says “device update failed” I have no idea how to fix it or what’s causing it, any help? Hello, does anybody know what could cause that steam vr crashes/closes when i try to do a firmware update? Got 2 new base stations which need one + my index needs one for a long time, too. Do not use these instructions; update firmware by going to SteamVR > Devices > Update Firmware. However, every time I start SteamVR, it says "A component of your hardware requires a device update to restore it to an operational state," despite the Update Device window saying everything is up to 1. I have been able to play with my index with no issues, regarding usage. After some googling I found various suggestions to check the cables, update firmwares, Hi, I was lucky enough to get my Index today and everything is fine apart from the headset firmware refuses to update. it just sitting at 1of2 then fails, I have a startech pcie 4 port usb card and also have tried on Doing the update seemingly successfully updates the "Wireless Receiver" firmware, but when I restart SteamVR it shows "Update available" again, no matter how often I do the update. My Index arrived today and I have been trying to set it up for nearly 6 hours. Last friday I finally recieved my Index kit, but I have not been able to update the headset. Power off and unplug your Index before you begin your repair. I wasn't able to use it for about a month because of work/room not being wide Problem Hi I've owned my Valve Index for almost a month now and I am unable to get it to work properly with SteamVR. It says that it failed and I have to restart steam vr and try again. I shut it down and went to update my headset and it worked However, as time passes, your computer may not download the necessary driver updates in time, leading to compatibility problems with the This is a usb issue as all the info is travelled over usb and Asus motherboards specifically have had consistent issues with the valve index as almost every Hey, so I tried updating my Index base station firmware today and the update failed. Why Won’t My PC Recognize My VR So I've got my valve index and i had to reinstall the drivers of the headset (because i was having some problems) and now when i plug the headset into the PC it doesn't reinstall the drivers, I I see that you attempted to update your USB drivers, but in the SteamVR menu there's an option to uninstall all SteamVR Devices. The problem also popped up with my Vive headset. 0 to the PC, Steamvr has unfortunately been unable to detect the headset. 90K subscribers in the ValveIndex community. I tried everything 1- I even tried plugging my vive back in and it works perfectly unfortunately I cannot update the index meaning I don't have access to any of the new refresh rates or any of its functionality. Be sure to wait until device has been completely recognized by OS after plugging in and There are no problems with the Index on my end, works great. All other devices were fine but the headset fails at Wireless Receiver Update step I am suddenly unable to use my Valve Index headset due to an Error 436 "Display Connection Trouble: Your graphics card cannot successfully Follow this guide to replace the head strap on a Valve Index VR headset. Whenever I plug them in with the provided Hello everybody, My name's Nina, and I am new to VR. In this video, I talk about a few problems with my Valve Index HMD which required me to contact Valve support. when i do, i get a few seconds of time in the steam home and then it Try this a couple of times. 25 and now supports Valve Index and Oculus. Try that, then restart, then While staring in my Control Panel in Hardware and Sound inside Devices and Printers I right clicked on VALVE VR RADIO & HMD MIC and then hit properties, I had then realized that the I got my Valve Index today and played it for about 2 hours and it went black mid game. It might be worth unplugging the headset and base stations overnight if you run into a wall when troubleshooting as that seems to have fixed issues that even resetting the headset didn't solve for me. unistalled steam vr, installed Beta version connect index. Rewriting the application in Unreal engine Cannot update firmware on Valve Index Controllers I just got my new Valve Index (Complete box), and I need to update Firmware. if your base station firmware update failed, it most likely there was a lot of 2. Make sure your headset is connected properly and securely. Ensure there are no loose connections Yesterday everything worked without a problem, since then no updates were installed, today the Index headset is not detected anymore. So I just bought a Valve Index, (I know, rumors abound there's a new one in the works but who knows when or if that'll actually come out), and I'm having some trouble getting the hardware to After i finally plugged in my Index and started SteamVR the headset got detected and everything seemed fine. Cannot update Valve Index's Firmware Lets start out at the beginning, ive had my index for about a month now. From one day to another my Index all of a sudden didn’t work and I got the error 108 Headset not detected. If this continues to fail, quit SteamVR and unplug your headset Moved Permanently The document has moved here. 98 votes, 66 comments. Press and hold down the System button on the Start your Index in "firmware mode" by holding down the bottom side button while connecting the power. . Update your Same thing happened to me. radio wireless stage 1. Device Descriptor Request Failed. I clicked After contacting Steam support, I succeeded in updating by: (1) remove SteamVR completely, (2) reinstalling SteamVR (beta), and (3) updated the headset when prompted. For Headset stuck in an updating loop. After that it's been "Headset Not Detected" despite running through all their troubleshooting steps (uninstall USB Dealing with Valve Index audio not working? Find quick fixes to restore sound and enjoy your VR experience without interruptions. 04 - Nvidia. I tried already - restart PC - reinstalled Valve VR - After a few seconds of " (1 of 2) Wireless Receiver Update" it just shows: "Device update failed. The Valve HMD entries also do not Failed to update index firmware? I just received my valve index kit, got everything plugged in and updated both base stations, then both controllers, and lastly updated the headset which updated the Index worked for me for about 2-3 months after getting it late last year. " When i attempt to update i The Valve Index is the first Head Mounted Display (HMD) for Virtual Reality that's developed, designed, manufactured and sold by Valve. Issue with legacy bindings or app-specific input Titles without native Index Upon plugging in my Index for the first time I get the dreaded USB device not recognized. Valve isn't done with VR headsets, and its latest one is its most compelling one yet. Edit - you don't need to uninstall NZXT, just closing it and updating also appears to solve the error. Valve index: Headset not detected Issue: blue lights in my headset and not detected in steam vr. Hi everyone currently I using index with latest version of firmware and steamVR beta but I meet a HMD problem: when I keep HMD and steamVR open and left the HMD in idel so it soon into Today I updated my Valve index steamvr with the new one. Repair your Valve Index headset with our complete guide: audio, image, tracking, overheating all solutions explained step by step. Everytime I start Steam VR up it prompts for a Re-plug the power cord into your Index headset and power on your controller again This solved an issue on my controller failing to connect sometimes at random. Now the base station has a flashing orange light and every time I try to use the built-in recovery option in steam VR (A friend says sometimes the headsets just kind of stop but work again so we tried just waiting) Any ideas? :c We also contacted Valve support but hey if you guys have any help too that would be great To perform a factory reset on the Valve Index, you can follow these steps: Disconnect the Valve Index headset cables from your computer. For discussion of the Valve Index. When I restart the headset, Unplug the headset, blow on the connectors Make sure the connector on the headset side is correctly plugged in by pushing hard on it Unplug/replug power supply of the headset Prepare some tea, retry I have been having trouble with my valve index headset, When its plugged in red lights immediately flash and Steam VR says I need to update my headset, when I go to update the headset Steam says the I connected the headset properly and when i launch steamvr i get the message "A component of your hardware requires a device update to restore it to an operational state. If the problem persists, go to Help With Valve Index to contact Steam Support regarding the issue. I also give a quick update on some other thing I am about to get my Valve Index and was wandering what all components I had to update, and how to do the updates. Before Verify that your external headphones or speakers are properly connected. The Index, Controllers and Base Stations work perfectly. New comments cannot be posted and votes So, I got the Valve Index and tried to run it on Ubuntu 24. Headset will not update fails everytime. Unless there is a way to revert or update to an older firmware I'm stuck not being able to use my Index currently. The headset currently has green lights when steamVR is open but I am prompted to do a We would like to show you a description here but the site won’t allow us. Check all the connections between your computer and the headset. Headset updated without problems, but I cannot Just got my fresh valve index this morning and thought this would be a fairly easy setup, but boy was I wrong. In my new build I use NZXT Cam software. Though SteamVR detects the headset and controllers and lighthouses and says they're tracking, it goes on to say . No matter which one I choose, a window flashes by saying "preparing system for device update" and then Steam restarts. Everytime I start Steam VR up it prompts for a firmware update for all the components. fed up now. - Happens with Moved Permanently The document has moved here. Be sure to wait until device has been completely recognized by OS after plugging in and However, the headset failed to update and kept giving the error message, "Make sure your headset is connected properly and securely. IE, do all 3 components - the HMD, controllers, and lighthouses - need updated, and Valve Index Wireless reciever about 9 updates in a row, trackers refusing to connect Happens every time i get in vr 3rd tracker won't connect, disconnect and reconnect, headset update. Valve Index HMD Firmware Update Anyone else getting prompted recently to do an update for the Index hmd? Any info on what's changing? Archived post. My controller was buggy for several months However, the headset failed to update and kept giving the error message, "Make sure your headset is connected properly and securely. My Index display is black/off, and the front lights of the Index are solid red. It showed me the green Index HMD icon and the indicator that there were firmware Update base stations (If applicable): If using SteamVR Base Stations, ensure their firmware is up to date by going to Devices > Update Firmware in the SteamVR menu. The headset goes from green light to idle blue static and not detected by windows or steam. Controller issues (Not pairing or SteamVR reports "headset not detected (108)," no matter which USB 3. if you can't update your headset and you have that software, you're going to have to shut it down. If I just purchased an Index and opened it for the first time yesterday. If the LEDs remain red and blinking, there may be an So yesterday i received my index full kit, been waiting for nearly 4 months. I have updated all my drivers and tried all the ports on my PC. Here's everything we know about the Steam Frame. Any help? been trying for Just purchased the complete Valve Index set with the headset, controllers and base stations. Just got my Valve Index yesterday and everything needed an update so I went ahead with that except the headset itself keeps giving me an error, Just installed my Index to find I am getting no sound from either the speakers or if I plug in some earplugs. After I updated in NVIDIA app for my graphic card I get a message from steam VR that my headset is not Bonjour a tous j'ai reçu mon valve index aujourd'hui mais je rencontre un probleme lors de la mise a jour du casque sachant qu'il fonctionne parfaitement car je peux jouer avec sans This is the second time this has happened. 4ghz Was all ok when i had vive. It was three steps and at first it looked like every other firmware update I have done in the past. It was assembled using Aperture Laboratories apparatus, thus Check SteamVR, driver, and VR headset software installations, and ensure good cable connections to fix most issues. Setup was easy, play has been great, but for some reason I am stuck not being able to do a firmware update on Despite normally connecting my valve index's trident cable to the power supply, DP Port, and the USB 3. The Valve Index ® Headset runs at 120Hz with full back-compatibility to 90Hz, as well as an experimental 144Hz mode. Valve Index Setup Guide Index Setup Getting VR-Ready. It completes then restarts. The Problem: I January 2024 Do not use these instructions; update firmware by going to SteamVR > Devices > Update Firmware. THen I am prompted with a message that some of my hardware needs to be updated and recovered I have been battling with this for the last several days and have yet to find a solution. You can reboot the headset from Steam VR (Devices > Restart headset) or unplug/replug the breakaway connector to get out of this state. Went through set-up updated lighthouses, headset, but the knuckles couldn't update. x port I plug the Valve Index into. I have tried every single usb port available, moved dp cables, My Index was working fine on arrival. After plugging everything in and setting everything up, i was updating the firmware for the devices. - This happen : windows detect the headset and if i open Steamvr for setting everything. Be wary updating your index hmd! After my update failed I can't get it to show up in steamvr again and it's showing as unrecognized USB device. I have tested the "Index HMD High Definition Audio Device" in windows and it Please see this comment from /u/SteamHWFeedback for instructions about reporting issues and updates on what Valve is doing. Please read the official Unreal Engine RewriteGreetings!I'm pleased to announce that Emergence has been rewritten in Unreal Engine 4. Now it says the headset isnt detected. Just purchased the complete Valve Index set with the headset, controllers and base stations.

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